Frequently asked questions

Download the Lux&Cab app, sign in with your phone number, then enter your journey, date, time and preferred vehicle. Businesses book from their dedicated portal.

Rides must be booked at least 24 hours in advance, and up to several months before the pick-up date.

We operate in Luxembourg and the Greater Region, including transfers to nearby airports such as Frankfurt and Brussels.

Yes. When booking, choose "someone else" and enter the passenger's name and phone number.

Yes, you can add up to three intermediate stops and reorder them before booking.

A chauffeur stays at your disposal for a duration booked in advance, from 2 to 12 hours, so you can go from one meeting to the next.

Yes. The VAT-inclusive price shown for each vehicle is a fixed price, calculated before you book based on the journey, vehicle and time.

Each vehicle category includes free waiting time, shown in the offer details before you book.

Enter your code on the summary screen before confirming your booking. The discount is applied to the price immediately.

Your card is saved when you book, without being charged. The amount is taken once the ride is complete.

Bank cards, as well as Apple Pay and Google Pay depending on your device. Payments are processed by Stripe: we do not store your card details.

You are notified in the app and can pay for the ride from its tracking screen, using the card of your choice.

In the app, open the ride and tap "Cancel ride" as long as the journey has not started. The cancellation terms of the chosen category apply; a ride that has already been paid for is refunded.

As soon as a chauffeur is assigned to your ride, their name, vehicle and position appear in the app.

Enter your flight number when booking so your chauffeur can follow your arrival. If in doubt, contact us on WhatsApp.

Enter your phone number in the app and you will receive a 6-digit code on WhatsApp. Then simply add your name.

In the app, open "My account" then "Delete my account". Your rides must be completed and paid. You can also write to us at the address given in the privacy policy.

Contact us using the form and select "Business account". We will set up your space and the administrator will receive their access details by email.

Yes. Each employee has their own access to the portal and books rides on behalf of the company.

Yes, as long as our team has not yet started processing it. After that, contact us for any changes.