1. Introduction
Lux&Cab is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, share and protect your personal information when you use our website, our mobile app and our transport booking platform.
2. Information we collect
2.1 Information you provide to us
- First name, last name and contact details (phone number, optional email address)
- Account information (login credentials)
- Booking details (pick-up, stop and destination addresses, times, flight number, message to the chauffeur)
- Passenger contact details when you book for someone else
- Travel preferences and ride history
- Messages sent through our contact form
2.2 Information collected automatically
- Location data (with your consent)
- Device and browser information
- IP address and connection data
- Cookies and similar technologies
2.3 Payment data
We do not collect or store any bank card details. Payments are processed directly by our PCI-DSS certified payment provider, Stripe.
3. How we use your data
We use your personal information to:
- Create and secure your account, including by sending a verification code via WhatsApp
- Process and manage your transport bookings
- Communicate with you about your rides
- Improve our services and your user experience
- Ensure security and prevent fraud
- Comply with our legal and regulatory obligations
- Send you important notifications about the service
- Analyse how the platform is used in order to optimise it
4. Data sharing
We never sell your personal data. We may share your information with:
- Chauffeurs: Information needed to carry out your ride
- Service providers: Hosting, payment (Stripe), sending verification codes via WhatsApp, mapping and address search (Google Maps)
- Legal authorities: Where required by law or to protect our rights
- Affiliated companies: For the management of the service
5. Data protection
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:
- Encryption of sensitive data (SSL/TLS)
- Strict access controls
- Regular security monitoring and audits
- Staff training on data protection
6. Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal obligations. Booking data is generally kept for 5 years for accounting and legal reasons.
7. Your rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: Obtain a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request the deletion of your account and your data
- Right to restriction: Restrict the processing of your data
- Right to data portability: Receive your data in a structured format
- Right to object: Object to the processing of your data
- Withdrawal of consent: Withdraw your consent at any time
To exercise these rights, please contact us at: privacy@luxcab.eu
9. International transfers
Your data may be transferred to and processed in countries outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with the GDPR.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will inform you of any significant changes by email or via a notification on our platform. We encourage you to review this page regularly to stay informed.
11. Contact
For any questions about this Privacy Policy or the processing of your personal data, you can contact us:
Lux&Cab
Email: privacy@luxcab.eu
WhatsApp: +44 7366 734922
You also have the right to lodge a complaint with the National Commission for Data Protection (CNPD) in Luxembourg, or with the supervisory authority in your country of residence, if you believe your rights have not been respected.